Refund Policy
This Refund Policy applies to payments made directly for RV Finserve website services, including any paid digital/report service, unless a different refund condition is clearly displayed before payment.
1. Enquiries and Free Assistance
Submitting a normal enquiry does not itself create a refundable payment unless a separate paid service has been purchased.
2. Check CIBIL / Digital Report Services
Once a paid report request has been successfully submitted to the external API/credit-information service or the report has been generated/delivered, the service is generally treated as consumed. Refunds may still be considered for duplicate charges, confirmed payment errors, a technical failure where the paid report could not be generated, or where required by applicable law.
3. Provider or Government Fees
Amounts paid directly to a bank, insurer, government authority, payment provider or other third party are governed by that provider’s own refund/cancellation rules.
4. How to Request a Refund
Contact RV Finserve with the customer name, registered email/mobile number, payment ID/reference, transaction date, amount and reason for the request. Additional verification may be required before a refund is processed.
5. Processing Time
If a refund is approved, it will be initiated to the original payment method where technically possible. Bank/payment-gateway settlement time is outside RV Finserve’s direct control and may vary.
6. Duplicate or Unauthorized Transactions
Report suspected duplicate or unauthorized transactions promptly so the payment and service records can be reviewed. Do not submit repeated refund/chargeback claims for the same transaction while a request is already under review.
7. Policy Changes
This policy may be updated when payment, API or service workflows change. The policy shown at the time of the transaction should be read together with any specific checkout terms.
Contact: needhelp@rvfinserve.in | 8208918825 | 02027420025